Like Mother Like Daughter KLG

Privacy Policy

Posted: October 14, 2019

Effective: May 25, 2018

This Privacy Policy describes how we collect, use, and process your personal data when you use our website, and our products and services.

Who is responsible for processing your data?

Like Mother Like Daughter KLG (hereinafter “LMLD” abbreviated)

Registration: CHE-345.236.960

Address: Heerenschuerlistrasse 5, 8051 Zurich, Switzerland

Email: info@martha-and-alexandra.com

What data of yours do we process?

As user, we process your personal name, last name, and email.

As customer, we process your personal name, last name, email, mobile phone, and country of residence.

For what purpose do we process your personal data?

As user and customer, we process your data in order to send you information, newsletters and other general communications about the products and services we offer, and promotions we launch.

As customer, we also collect your data for the purpose of contacting you in respect of your enquiry, processing your order for any of our products or services, fulfilling your request of our services or concluding services on your behalf.

How we collect information?

We collect your personal data and other information in a variety of ways:

Online: We collect information through our website, such as when you fill in either of the following forms: i) “Book Your Free Session”, or ii) “Send Your Request”; or you register to one of our events or you subscribe to our newsletter.
Offline: We collect information, such as when you attend one of our events, during phone calls or any other kind of meeting.
Other sources: In order to enhance our ability to provide the best service, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.

Who is the recipient of your data?

As user and customer, your data will be saved by ActiveCampaign, LLC, our email marketing provider, whose privacy policy is governed by the EU-US Privacy Shield Agreement and standard contractual clauses. More information available here.

Your data may also be saved by Book Like A Boss, LLC, our appointment scheduling system, whose privacy policy is governed by the California Online Privacy Protection Act (CalOPPA) and standard contractual clauses. More information available here. As well as by Zoom Video Communications, Inc., whose privacy policy is governed by the EU-US Privacy Shield Agreement and standard contractual clauses. More information available here.

As customer, your data will be saved by Dropbox, Inc., our file server storage, whose privacy policy is governed by the EU-US Privacy Shield Agreement and standard contractual clauses. More information available here.

Like Mother Like Daughter KLG will not, under any circumstances, sell, distribute or lease your personal data to third parties unless we are required by law to do so. We will also not disclose your personal data without consent, but we cannot rule out that it will be seen in the event of unlawful behavior.

What are your rights when you provide us with your data?

The rights which correspond to you with respect to the processing of personal data in relation to Like Mother Like Daughter KLG are:

Right to request access to your personal data
Right to request correction of your personal data
Right to request deletion of your personal data
Right to request limitation of processing of your personal data
Right to object to processing of your personal data
Right to data portability of your personal data
Right not to be subjected to a decision based solely on automated processing

You can also obtain information in the Citizen’s Guide published by the European Commission here or contact us via email at info@martha-and-alexandra.com if you require any clarification.

What is the right to access?

You will have the right to obtain from Like Mother Like Daughter KLG confirmation of whether or not personal data concerning you is being processed, and to the following information: the purposes of the processing; the categories of data that are processed; the recipients or categories of recipients to whom they have been communicated or will be communicated; if possible, the expected period of conservation of personal data or, if this is not possible, the criteria used to determine this period.

In these cases, LMLD will provide you with a copy of the personal data being processed. In addition, when you request it by electronic means, the information will be provided in a commonly used electronic format.

You may exercise this right every six months, unless there is legitimate cause to request it, more than once, in that six-month period.

In cases where manifestly unfounded or excessive requests are made, especially on account of them being repeated, LMLD may charge a fee that compensates the administrative costs of dealing with the request corresponding to the real cost of processing the request.
Like Mother Like Daughter KLG will inform you about the action taken as a result of your request within a month (which may be extended by two more months in the case of especially complex requests, an extension that we would notify of you within the first month). If LMLD decides not to deal with a request, it will inform you of this, and we will give you reasons for the refusal within a period of one month from when you submitted the request.

To request the exercise of your right of access, send an email to info@martha-and-alexandra.com or send a letter to Like Mother Like Daughter KLG, Heerenschuerlistrasse 5, 8051 Zurich, Switzerland.

What is the right to correction?

You will have the right to obtain from Like Mother Like Daughter KLG the correction of the inaccurate personal data that concerns you. In addition, considering the purposes of the processing of your data, you will have the right to complete incomplete personal data, even through an additional statement. To do this, you must indicate in your request to what data you refer and the correction we should make. You will also have to send us, when necessary, the documentation justifying the inaccuracy or incompleteness of the data processed.

To request the exercise of your right of correction, send an email to info@martha-and-alexandra.com or send a letter to Like Mother Like Daughter KLG, Heerenschuerlistrasse 5, 8051 Zurich, Switzerland.

What is the right to deletion, also known as the “right to be forgotten”?

You will have the right to obtain from Like Mother Like Daughter KLG the deletion of personal data that concerns you when one of the following circumstances occurs: when they are not necessary in relation to the purposes for which they were collected or processed; when you withdraw in consent and the processing is not based on another legal ground; when you object to their processing and other legitimate reasons for their processing do not prevail; and when they have been processed illegally.

When the withdrawal derives from the exercise of the right to objection for direct marketing purposes, Like Mother Like Daughter KLG may keep your identifying data in order to prevent future processing for direct marketing purposes.

When Like Mother Like Daughter KLG has made public the personal data and is obliged to delete such data, LMLD, taking into account the available technology and the cost of applying it, will adopt reasonable measures, including technical measures, with a view to informing those responsible who are processing the personal data of your request to delete any link to those personal data, or any other copy or reproduction of them.

The foregoing will not apply: to exercise the right to freedom of expression and information; for the fulfilment of a legal obligation that requires the processing of data, or for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on the person responsible; for the purpose of scientific or historical research or statistical purposes, insofar as the right to deletion could make impossible or seriously impede the achievement of such objectives; for the submission and exercise or defense of claims.

To request the exercise of your right of deletion, send an email to info@martha-and-alexandra.com or send a letter to Like Mother Like Daughter KLG, Heerenschuerlistrasse 5, 8051 Zurich, Switzerland.

What is the right to limitation of processing?

You will have the right to obtain from Like Mother Like Daughter KLG the limitation of processing your personal data when any of the following conditions is met:

When you have challenged the accuracy of your personal data, during the period that allows LMLD to verify the accuracy of the same.
In the event that you consider that the processing is illegal and LMLD has opposed the deletion of personal data and you instead request the limitation of its use.
When LMLD no longer needs the personal data for the purposes of processing them, but you need them for the purposes of submission, exercise or defense of claims.
In the event that you have objected to the processing, while it is being verified whether LMLD legitimate reasons prevail over yours.

When you have obtained the limitation of the processing in accordance with this section, you will be informed by LMLD before the lifting of said limitation.

Like Mother Like Daughter KLG will communicate any correction or deletion of personal data or limitation of processing to each of the recipients to whom the personal data have been communicated, unless this is impossible or requires a disproportionate effort. LMLD will inform the interested party about those recipients, if you request it.

To request the exercise of your right of objection, send an email to info@martha-and-alexandra.com or send a letter to Like Mother Like Daughter KLG, Heerenschuerlistrasse 5, 8051 Zurich, Switzerland.

What is the right to object to processing?

You will have the right to object to the processing of personal data that concerns you.

Should you exercise this right, Like Mother Like Daughter KLG will cease to process your personal data, unless we have compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the submission, exercise or defense of claims.

When the processing of personal data is aimed at direct marketing (method of advertising that uses one or more means to communicate directly with a target audience and obtain a measurable response from them), you will have the right to object at all times to the processing of the personal data that concerns you to the extent that it is related to such purposes. When you object to the processing for direct marketing purposes, personal data will no longer be processed for such purposes.

What is the right to data portability?

You will have the right to receive the personal data that concerns you, which you have provided to Like Mother Like Daughter KLG, in a structured format that is commonly used and mechanically readable, and to transfer them to another person responsible for their processing without being prevented by LMLD, when: the processing is based on the consent and is carried out by automated means.
By exercising your right to the portability of data, you will have the right to have personal data transferred directly from one controller to another when technically possible.

The exercise of this right shall be without prejudice to the powers granted by the right to withdrawal.

This right to portability shall not apply to the processing necessary for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on Like Mother Like Daughter KLG.

To request the exercise of your right of portability, send an email to info@martha-and-alexandra.com or send a letter to Like Mother Like Daughter KLG, Heerenschuerlistrasse 5, 8051 Zurich, Switzerland.

What is the right to automated individual decision-making?

With regard to automated individual decision-making you will have the right not to be the subject of a decision based solely on automated processing unless it is necessary for the conclusion or execution of a contract between you and Like Mother Like Daughter KLG; it is authorized by law and also establishes adequate measures to safeguard your rights, freedoms and interests, or if it is based on your explicit consent.

In cases where it is necessary for the conclusion or execution of a contract and/or is based on consent, Like Mother Like Daughter KLG will adopt the appropriate measures to safeguard your rights and freedoms and your legitimate interests, granting you, as a minimum, the right to obtain human intervention by LMLD, as well as to express your point of view and to appeal the decision.